Returns & Refunds Policy
We support returns & refunds within 30 days:
The following is a detailed description of our return & refund, please check whether you meet the requirements, for buyers who have already received the product and need a refund, please check in detail whether it meets the 30-day return policy.
About Canceling Orders:
All orders can be cancelled for free within 48 hours after payment, but orders cancelled after 48 hours will be charged a handling fee of 30% of the item price.
The following situations will qualify for our return policy (within 30 days of receipt of the order):
- Damage or quality defects can already be seen when the goods are received;
- Received an item of a different size than the one ordered;
- missing accessories;
- The package is lost in transit after being confirmed by the shipping company;
Please note that the following situations will not be eligible for our return policy:
Clothing and Shoes:
- The wrong size was received because the customer provided the wrong size, or selected the wrong size when placing the order;
- Used, worn, stained, cut;
- Destruction or return due to failure to sign for receipt in time;
- Destruction or return due to inability to deliver due to wrong address;
- I bought the wrong one and I don’t want it anymore (because the customized clothing cannot be resold);
- trimmed, used;
The following is a detailed description of how to process returns and exchanges within 30 days of receiving the goods:
- First of all, please contact us by email for after-sales service, after verification by customer service, we will inform you whether it conforms to our return policy.
- Please describe the problem you encountered clearly, and provide pictures or videos for reference, so that we can solve the problem for you faster.
- To return or exchange the goods after verification, the buyer needs to send the goods within 2 weeks after confirmation, select the registered mail with the online delivery tracking number, and return the goods in the original state. The cost is borne by the seller.
- After we sign for the goods, after confirming that the goods are in good condition. Refunds will be returned to you within 3 business days.
- Please allow 1 inch difference due to manual measurement, thanks (1 inch = 2.54cm, 1 cm = 0.39 inch)
- Our standard size chart is close to US size and its finished garment size. We recommend that you take a look at our size chart as a reference before choosing a size.
- If you don’t know how to choose a size, we recommend that you have someone else measure it for you and choose our custom size.
- Due to different computer display colors, the color of the actual item may be slightly different from the picture above, please understand.
return address: Room 1202, Youcheng Building,Minzhi Street Longhua District,Shenzhen, Guangdong, 518110, China