Common purchase queries answered
Orders and Shipping
Because most of our orders need to be made, plus the shipping time, the total delivery time is between 6-37 days.
For more information: SHIPPING POLICY
After we receive your order, we will send you a confirmation order address (remember to check the junk mailbox), you can reply to us directly, or contact us through Contact US
After the order is sent, we will provide you with a query URL
We do not keep any of your credit card information, all information is protected by paypal.
We do not charge any taxes.
Here we need to remind that the local customs in some countries will fight for some tariffs. If there is any special need for us to pay attention to before delivery, please let us know in advance.
We can ship anywhere in the world
Regular size items all arrive in one package.
If you need to swap an item
Returns and Exchanges
You can check our Returns & Refunds Policy
Received the wrong item, we support no reason to return.
You can check our Returns & Refunds Policy
If you receive an order and find that it has been damaged, please take a photo or record a video to contact us as soon as possible. We will arrange return and exchange for you.
Via your local post office, some countries may vary.
You can contact the email address below, we will reply you within 24 hours.
sale@iscosplay.com
support@iscosplay.com
iscosplayshop@gmail.com
If you entered the wrong address and did not contact us in time, and the courier has already been sent, we will inform you which courier company you should contact to modify your delivery address. But if it involves modifying the state or country, you may need to pay some extra shipping costs to the courier company.
All orders can be cancelled for free within 48 hours after payment, but orders cancelled after 48 hours will be charged a handling fee of 30% of the item price.
Any sold out, pre-sale can be purchased, but the customization time will be different, and we can accept any style of customization.